A Company Overview
Since 1953, Towne AllPoints Communications has been a leader in providing innovative and dependable direct response communication services. Over the years, Towne has partnered with literally thousands of organizations to create, refine and execute marketing communications for business-to-business and consumer sales channels.
The hallmark of each Towne relationship is the emphasis placed upon customer success. Towne prides itself in providing each customer with state-of-the-art technology, highly skilled subject matter experts and on-call dedicated customer service specialists. Towne measures its success based upon the success of each customer project an/or program. We go that "extra" mile to ensure our team and technologies are reliable and user-friendly.
Today, all marketing communications must to be SMART. If the communication does not speak to a specific audience with a message they can relate to using a media they prefer, delivered at the right time chances are its is a waste of time and money. Towne's goal is for every Towne customer to optimize each marketing dollar and yield the greatest return on marketing investments possible. We strive for every program and every dollar spent to attain the greatest "bang for the buck."
SMART communication is essential however lasting success requires partnership with a company that holds itself to the highest standards of honesty and integrity; a company that seeks to be your partner and advocate; a company whose culture prides and measures itself on your success. For over 50 years, Towne has served as that company for many and while communication techniques change with time, Towne's guiding principals of honesty and integrity are timeless.
Selecting the right partner is always important. You should never trust your brand and message to just a low bid. Saving money is always important however every investment is not measured by how much one saves but by how much one makes. For over 50 years, Towne has guided customers to "cost effective" solutions and measures its success one project, one phone call, one click and one order at a time. Towne understands if our customers are not successful, we are not successful. This belief drives Towne to always improve our offering and always put the customer first.
Pledge to our customers:
Dear Valued-Customer:
For over 50 years, Towne AllPoints Communications has held itself to the highest standard of excellence. At times, we have fallen short of achieving perfection however our team has consistently never fallen short in seeking to achieve perfection.
Our warranty to you is simple: Towne stands 100% by its performance. Our quality policy elaborates on this promise: Towne AllPoints Communications continuously improves its processes and services to provide better solutions for the needs of its customers and deliver services to them error free, on time, every time.
Strategically, our pledge is to guide you to SMART communications or discovering the right audience, right message and right media at the right time. Towne seeks to optimize your marketing investment by making sure every dollar produces a positive yield. Tactically, we execute each project optimizing the tightest efficiencies and highest quality possible while ensuring each communication reaches its destination with speed and precision.
Our team of experts stands ready to partner with you and your team. We seek to win your trust by exceeding your expectations every day. We believe our value resides in your success and promise to be smart and work hard in delivering a great customer experience and best results possible.
Test us. We stand ready and eager to serve you.
AllPoints Partner Network
Towne AllPoints Communications draws upon a rich network of niche service providers to enhance and optimize the success of its solutions and depth, accuracy, speed and cost effectiveness of its execution of services. Each partner brings stability, expertise and depth to the relationship by being "best-in-class" in their region or area of expertise. Every network partner commits to an investment in a seamless and transparent relationship that allows places the success of the customer first. The result is a finely tuned machine able to virtually execute communication techniques globally as one unit.
AllPoints Communications Network:
The AllPoints Communication network was founded by Towne, Inc. in 1999. AllPoints consists of best of breed niche service providers dedicated to seamlessly working together to provide each customer with virtual strategic solutions and tactical support. Each AllPoints network partner collaborates in the development of state-of-the-art fully executable solutions that guide customers to "touch" every audience with communications that are "Fresh, Flexible and Exciting." And, each is wholly dedicated and financially supports tactically complete transparency, real-time execution of services, harmonized adherence to "best practices" for handling all tasks, uniform pricing, single point of contact customer service and simple, flexible and timely reporting and billing of services. The AllPoints network functions as ONE unit. While each part is specialized, each partner is committed to ensuring that EVERY customer receives the best and most consistent experience possible and Smart Solutions that optimize every communication touch.
AllPoints customers receive:
- Dedicated group of specialists for all direct response communication techniques.
- State-of-the-art tools, execution and solutions
- Seamless and virtual processing of all services from any domestic or international location
- Digital and Offset print planning, budgeting, packaging and execution
- Real-time information and reporting of ALL activities.
- High-touch dedicated customer service
- Creative development, strategic planning, budgeting and cost-effective execution.
- Utilization of traditional and electronic communication solutions independently or woven together
- Real time analytics and modeling and profiling of data
- Transportation planning and option to least cost route and warehouse goods/digital assets.
- Optimization of Inventory
- Address verification, hygiene and mail streaming for optimal postage rates.
- Co-mingling of mail for postage savings
- Expertise on all Postal regulations and requirements
- Virtual Disaster Recovery
- Tight Information technology and physical plant security
- Environmentally sensitive solutions